Labels:text | screenshot OCR: CONTACT WITH OUTSIDE SERVICE PROVIDERS Electronic 24,6% Telephone 75.4% Electronic 19.9% Telephone 80.1% Windows, OS/2 Source: Dstsquest Figure 4. Unix users are less likely to pick up the tele- phone than users of Windows and OS/2. The number of electronic tech support incidents is expected to by 1998. increase to 32 percent and 26.5 percent, respectively,
